My background
I’ve built my career across diverse industries from aviation and hospitality to media and club operations and each chapter has shaped the professional I am today. With over two decades of experience in operations, sales, customer care, and leadership, I’ve learned that success comes from a blend of precision, empathy, and persistence.
My journey from managing airport operations and customer experiences to leading sales and operations at Eka Club has strengthened my ability to adapt, lead teams, and deliver excellence in every role. I believe my greatest strength lies in understanding people whether customers, teams, or partners and creating solutions that drive satisfaction and growth.
Skills
Operations Managment
Sales & Business Development
Customer Care & Retension
Leadership and Team Managment
Strategic Planning
Communication & Interpersonal Skills
Retail Coordination
Complaint Resolution
Membership sales
Marketing & Brand Promotion
Airport Operations
computer Skills
Operating Systems: Windows OS
Applications: MS Office Suite, Internet Utilities
Airline Systems: SABRE Reservation and Ticketing Platform
Work experience
Business Development Manager – Airport Advertising Marketing
Khushi Ambient Media / Aug 2019 – Jun 2020
I developed and executed marketing strategies for airport advertising, built lasting client relationships, and negotiated impactful campaigns that contributed to steady revenue growth.
Education
Bachelor of Commerce (English Medium) in the year 2000.
Specialization in Advance Accountancy & Auditing
Senior Manager – Operations & Club Sales
Transtadia Pvt. Ltd (Eka Club) / Apr 2021 – Present
At Eka Club, I lead operations, membership sales, customer care, and retail coordination. My focus is on delivering seamless guest experiences, driving sales performance, and ensuring smooth front-office and customer service operations. I’ve successfully strengthened member relationships, achieved top sales performance, and enhanced operational efficiency through team leadership and process improvements.
Sales & Marketing Executive
Jet Airways (I) Pvt. Ltd. / Sep 2011 – Aug 2019
Responsible for driving sales initiatives, building key partnerships, and delivering strong marketing campaigns that boosted brand presence and sales performance.
Airport Handling & Customer Care Executive
Jet Airways (I) Pvt. Ltd. / Sep 2000 – Sep 2011
Managed airport operations and customer service, ensuring smooth passenger handling and operational excellence. Recognized for consistently improving service quality and efficiency.
“Whenever I am in a difficult situation where there seems to be no way out, I think about all the times I have been in such situations and say to myself: I did it before, so I can do it again.”
- Idowu Koyenikan
ACHIEVEMENTS
Achieved 100% membership sales targets through focused marketing and personalized customer engagement strategies.
Enhanced customer satisfaction by streamlining complaint resolution and improving service response time.
Optimized operational processes to reduce customer wait times and increase overall service efficiency.
Delivered successful airport advertising campaigns at Khushi Ambient Media, meeting all marketing objectives.
Recognized as a top-performing Sales Manager at Jet Airways for consistently exceeding sales targets and driving revenue growth.
Certifications
International Award for Young People – The Bronze Standard
HRH The Duke of Edinburgh / 1999
NCC – Basic Leadership with Army
Delhi Cantt. / 1998
NCC – National Integration Camp
Pondicherry / 1998
Best Cadet – Rajkot Group
NCC / 1999
Leadership 2000 – Leadership Excellence Program
Rajkot Greater Chambers / 2000
Computer Training – ‘Aware’ Program
Aptech Computers / 1999
Typewriting Training
Gita Commercial Institute, Rajkot / 1995
Letter of Credit Recognition
Director General of Police, Gujarat State / 2003
Driving License – Light Motor Vehicles & Two Wheelers
RTO Rajkot / 2003
Trainings Attended
Dangerous Goods Regulations Training
Jet Airways – Approved by DSCA (Load Planners)
Basic Reservation & Ticketing
Comprehensive training on the SABRE computer reservation system, covering bookings, ticketing, and fare management.
Basic Airport Handling
Practical knowledge of airport operations and ground handling procedures.
Customer Service Excellence
Focused on understanding customer behavior, empathy, and problem-solving techniques to manage challenging situations effectively.
Basic Aviation Security (Renful, U.K.)
Training on anti-sabotage techniques, behavior profiling, and advanced knowledge of explosive detection and prevention.
Telephone Etiquette
Professional communication and protocol standards for customer and interdepartmental interactions.
Check-in System (ACSI – SABRE)
Hands-on check-in operations training using the SABRE platform.
SABRE QIK Suite
Proficiency in check-in, reservation, and ticketing functions through the SABRE QIK interface.